Contact & Order Support

How to reach us

Email: chazen0917@163.com
WhatsApp: Message Chazen on WhatsApp

We answer within 24 hours on working days, China time. Weekend and public-holiday messages are usually answered within 48 hours.

Existing order

Include the order number beginning with the date, the name used on the order, and the email address used at checkout. For delivery issues, send the tracking number and, where relevant, a photograph of the parcel or the item. Never send full payment-card details by email or WhatsApp.

Brewing and product questions

For tea, incense or porcelain questions, start with the Guides pages - brewing, choosing incense, and care - before writing to us. If the answer depends on a specific tin or piece, tell us the product name so we can point to the right steep time or holder.

Gifting

For help choosing a set, start with the Gift Guides & Occasions page, which explains which existing sets work for housewarming, a home office, retirement and slow-living. For a hand-written card, add the message at checkout and we write it by hand before it ships.

Personal information

We only ask for the details needed to fulfil and deliver your order. When contacting us about another person, confirm you have permission to share their information. Read the Privacy Policy for the full explanation.